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1. What phone models do you support?
We currently mainly stock cases for Apple iPhone and Samsung smartphones please check the listing specifications section. If your model isn't listed, feel free to contact us — we may be able to source it for you.
2. How long does delivery take?
UK Stock: Dispatched in 1–3 working days (Free UK shipping.)
.
China Warehouse: Delivery takes 10–15 days (Free UK shipping.)
Bulk Orders:
1–10 cases: 2–3 days for printing + 2–3 days delivery.
11+ cases: Up to 5 days for printing + 2–3 days delivery.
3. Do you ship internationally?
Yes, we ship to Europe, the USA, Canada, Australia, and more. Shipping fees are based on destination and weight. See our Shipping & Returns page for full details.
4. What payment methods do you accept?
We accept PayPal and bank transfer (Custom or bulk cases only, please contact us for bank details). All prices include VAT and are listed in GBP (£).
5. How do I place an order?
We only accept returns for damaged or faulty items. Contact us within 3 days of receiving your order. Please ensure the item is unused and in original packaging.
Here's how to order on our website.
1) Register an account on our website.
Note: To view phone cases by location, type "UK WAREHOUSE" or "CHINA WAREHOUSE" in the search box.
2) Add your desired products to the shopping cart.
3) Choose your preferred shipping method at checkout.
4) In the message box on the checkout page, state your phone case brand, model, and colour (e.g., iPhone 14 - Clear or Samsung S23 -Black.)
5) Proceed to make payment via stripe or PayPal.
6. Can I return a phone case?
We only accept returns for damaged or faulty items. Contact us within 3 days of receiving your order. Please ensure the item is unused and in original packaging.
7. What if my item is damaged on arrival?
If your order is damaged:
Accept the delivery
Contact us within 5 days
Send clear photos of the item and packaging
8. Do you offer custom or bulk phone case printing?
Yes! We can supply custom-printed iPhone and Samsung cases for bulk or wholesale orders. Contact us with your requirements for a quote.
9. How do I contact CasePal?
Email: help@casepal.co.uk
Phone: +44 1484 281588 / 07366 293448
Visit our Contact Us for more options.
