Shipping & Returns | CasePal.co.uk

Your Order Is On Its Way

At CasePal.co.uk, we’re committed to delivering your Samsung and iPhone phone cases quickly and securely. Please review the information below to understand our dispatch, delivery, and returns process.

Dispatch Times

• UK Warehouse Stock: Orders dispatched within 1–3 working days.
• China Warehouse Stock: Delivered within 10–15 days from China.
  
  

Bulk Printed Phone Case Orders:

• 1–10 cases: 2–3 business days printing + 2–3 days delivery.
• 11+ cases: Up to 5 business days printing + 2–3 days delivery.

The most appropriate delivery method (Royal Mail or courier) will be selected at dispatch.

Note: Dispatch times apply January to October. During busy periods like Christmas, delivery may take longer. Please place orders early and inform your customers.

Shipping Rates

Cancellations

• Cancellations accepted within 24 hours of order payment confirmation.
• A full refund will be issued if cancelled in this time.
• No cancellations are accepted once the order is shipped.
• Custom phone cases cannot be cancelled once ordered.
  
  

Returns & Refunds

We accept returns only for damaged or faulty items.

Conditions:

• Contact us within 3 days of receiving the item.
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• Items must be unused and in original packaging.

We will notify you via email upon receiving and inspecting your return. If approved, a refund will be issued to your original payment method within 7 days.

Important: We do not accept returns for ordering the wrong product. Please double-check your device model before purchase.

Damaged on Arrival

If your item arrives damaged:

• Accept the delivery.
• Contact us within 5 days.
• Include clear photos of:
  • The packaging
  • The damaged item
    
    

Need Help?

Reach out to us via our Contact Page or email us at help@casepal.co.uk.

CasePal.co.uk – Fast, reliable UK delivery on iPhone and Samsung phone cases with customer-first service and expert care.